#20. On Robberies
Employees are told what to do in case of a robbery. They’re told not to try and be a hero and not to stall. Just simply hand over the money, try to get the robbers out of the store as quickly as possible and call the cops once they’ve left. Do remember that Starbucks is a billion dollar company. They can do away with a day’s worth of profit if it meant saving a few lives, and a bit of positive PR.