Although customers do enjoy the food, the dine-in experience has proven essential for the chain. In March 2020, Darden Restaurants, which now owns Olive Garden, Longhorn Steakhouse, and a number of other casual dining restaurants, reported that Olive Garden's profits dipped 60% from the previous year.
Steak 'n Shake
Steak 'n Shake, established over 80 years ago, recently announced that 51 branches would be shut down for good. "The burger chain has been struggling for the last several years, 'temporarily' closing over a hundred locations and hemorrhaging millions of dollars as sales plummet," wrote Irene Jiang from Business Insider.