Customers initially thought ordering food from restaurants on apps like Uber Eats was helpful in maintaining business during the nationwide shutdown, but Baltimore chef Ashish Alfred says otherwise.
Food delivery apps take around 30% of commission from restaurant sales, which is actually realy hurting the service industry. If you want to help a local restaurant, order directly rather than through a third party like GrubHub or Door Dash or Uber Eats. Steve Chu, founder of Ekiben, likened the use of delivery apps to bottled water - consumers know the pros and cons and yet still likely will choose to use them.
“During this pandemic, while so many restaurants are teetering on the brink of collapse, these apps should waive or even discount their fees to show support to the community they’ve been profiting off for so long,” Chu wrote.