It’s Not That Deep
“I worked at a McDonald’s for about eight years, and have a ton of these stories, but the most memorable one comes from my last year there. It was a Sunday morning, and we were actually a pretty dead by normal standards when in walked a small group.
Their order is long and slightly complex, but most of them were friendly, so I didn’t mind.
One lady had her son with her and tried to order a blueberry pomegranate smoothie, which had been taken off the menu several months ago.
She got this annoyed look on her face and told me it’s the only thing her son likes. I apologized again and she ordered a sausage biscuit with extra sausage instead.
A few minutes later she walked back up.
Our exchange was as follows. Note that she got angrier as this goes on:
Her: ‘Hey, since you don’t have the smoothie, can I get a toy for my son?’
Me: ‘Oh sure, they’re (about $2, I don’t remember the exact price).’
Her: ‘Can’t you just give it to me?’
Me: ‘I’m sorry ma’am, I’m not allowed to do that.’
Her: ‘Well, I don’t want to pay that much.’
Me: ‘I’m sorry, but-‘
Her: ‘Get a manager, they can help me.’
Me: (In full button up shirt, with a tie, and a nametag that says ‘manager’ on it) ‘I am a manager ma’am, I’m sorry, I can’t just give you a toy.’
Her: ‘Well, my son’s going to cry and we’re going to leave.'” (cont.)
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