After 10 years of customer service, it’s easy to decipher the moods of a passenger. Sheila can tell if someone is anxious, relaxed, and especially agitated. Her job is to tend to these people as best she can, so it’s not bizarre that two passengers raised a red flag in her mind.
Quick Thinkers
Airplanes are hotspots for danger. It’s a known fact that many problems can arise. Whether it’s a medical emergency, terrorist attack, or even just an angry, intoxicated passenger, flight attendants come out as heroes. Sheila is no different.
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