A woman sent in a touching story to a local news reporter of how she was given an “extraordinary kindness” from the employees of Alaska Airlines.
“I am writing to tell you about the extraordinary kindness that was shown to me by members of Alaska Airlines who worked Flight 1176 on May 10th. I had to travel that day to attend my grandmother’s funeral. She was 103. This was her birthday last November. She died on May 8th. Concetta Immacolata Mongiardo was the light of my life.
At first, I was told that it would have to go in the cargo hold with all the regular baggage. But as soon as I explained why I was traveling (and I started to break down), and who the cardboard was protecting. The gate agent, Lourdes Pedemonte, started to cry with me, and then she assured me that Nan wouldn’t have to fly in the cargo hold.
A few minutes later, she came up to me, put her hand on my shoulder and said, ‘you’re all set, the pilots are going to keep Nan in the cockpit.’ I started to cry again because of the kindness Ms. Pedemonte showed me. When I boarded the plane, I was greeted by flight attendant Pam Keck who said, ‘you must be the woman with some precious cargo.’
(Upon landing) Ms. Keck made sure Nan was waiting for me. I thanked Ms. Keck again, and asked her to thank the pilots for me. She said, ‘you can thank them yourself, there they are.’ So I looked them both in the eye, and, with my hand over my heart, thanked them for taking care of Nan. They both said, ‘it was an honor’ and offered their condolences.
I really hope Ms. Pedemonte, Ms. Keck, and the pilots know the depths of my gratitude for the kindness and compassion they showed me that day.”